Cloud Security Specialist
3 weeks ago
Palo Alto Networks is committed to protecting the digital way of life by providing comprehensive security solutions across hosts, containers, and serverless deployments in any cloud throughout the software lifecycle.
Job SummaryWe are seeking a skilled Cloud Security Specialist to work with our valued customers, addressing their complex post-sales concerns and providing tailored support. This role requires strong technical expertise in cloud platforms, containerization, and cybersecurity.
Salary Range$100,000 - $150,000 per year.
ResponsibilitiesYou will be responsible for:
- Providing technical services around our Cloud Workload Protection Platform (Prisma Cloud Compute) technologies, troubleshooting and best practices observations to customers;
- Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner;
- Publishing Technical Support Bulletins and other technical documentation in the Knowledge Base;
- Reviewing technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
To be successful in this role, you should have:
- Bachelor's degree in engineering or equivalent technical degree or military experience;
- At least 5 years of experience in a Technical Assistance Center (TAC) or direct support or consulting roles with customers;
- Strong proficiency in Docker, cloud platforms (AWS, GCP, Azure), Linux operating systems, and CI/CD tools like Jenkins and Ansible;
- Ability to troubleshoot independently in complex environments with mixed applications and protocols;
- Expertise in Kubernetes, deploying, managing, and securing Kubernetes clusters in production environments.
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