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Chief Innovation Officer

2 weeks ago

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Job Overview

We are seeking a Senior Product Manager to drive the vision, strategy and execution of AI-first innovations in Service Cloud. This role is critical to building enterprise-grade service management solutions that empower customers, developers and partners at scale.

Key responsibilities include owning the roadmap, defining key capabilities and ensuring scalability, security and performance. You will work cross-functionally with engineering, UX, sales and marketing teams to align product development with market trends and customer needs.

What You Will Do

  • Define and own the product vision and strategy, ensuring alignment with business goals and customer needs.
  • Develop and maintain a comprehensive roadmap, balancing customer requirements, market opportunities and technical feasibility.
  • Collaborate with engineering and UX teams to build scalable, intuitive and high-impact solutions.
  • Engage directly with customers, partners and stakeholders to deeply understand pain points and translate them into actionable product requirements.
  • Drive prioritization and trade-offs across user experience, performance and technical feasibility.
  • Leverage data-driven insights to iterate and improve product offerings continuously.
  • Partner with sales, marketing and enablement teams to ensure successful product launches and adoption.
  • Stay ahead of industry trends in AI, collaboration, automation and enterprise service management to drive innovation.

Requirements

  • 10+ years of total experience and 7+ years of product management experience in software or technology-focused companies, preferably in enterprise SaaS.
  • Experience collaborating cross-functionally with engineering, UX, marketing and sales teams.
  • Passion for solving complex problems with elegant, scalable solutions.
  • Data-driven decision-making approach with strong analytical skills.
  • Excellent communication and stakeholder management skills.
  • Experience in Agile product development, managing backlogs, sprints and feature releases.
  • Proven ability to develop and execute a comprehensive product strategy and roadmap that aligns with customer needs and market opportunities.
  • Proven track record of delivering products that drive measurable business impact, including customer adoption, revenue growth or market share expansion.

Preferred Qualifications

  • Prior experience in Service Management, Enterprise IT or AI-driven platforms is a plus but not required.
Why This Role Matters

This role has a significant impact on driving innovation and delivering value to our customers. As a Senior Product Manager, you will have the opportunity to shape the future of Service Cloud and make a lasting impression on the industry.