Documentation Specialist

5 days ago

Panjim, Goa, India beBeeTechnicalWriter Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Summary

We are seeking a skilled Technical Writer to join our global team. As a key member of our organization, you will play a critical part in shaping how information is created, organized, and shared across our enterprise.

Key Responsibilities:
  • Migrate and modernize knowledge articles from legacy platforms into ServiceNow tools, ensuring clarity, consistency, and usability.
  • Collaborate with global subject matter experts, process owners, and IT support teams to validate and enhance content, aligning it with our knowledge standards, taxonomy, and metadata structure.
  • Author and publish content using ServiceNow tools, focusing on clear communication, collaboration, and customer satisfaction.
  • Participate in regular review cycles to maintain accuracy and relevance of published knowledge, ensuring the highest level of quality and impact.
Requirements

To succeed in this role, you will need:

  • At least 3+ years of experience in technical writing, preferably in IT Services, Enterprise Support, or SaaS environments.
  • Strong English writing, editing, and proofreading skills with excellent attention to detail.
  • Experience working with knowledge base platforms; ServiceNow experience is strongly preferred.
  • Ability to work independently and cross-functionally with teams across global time zones, fostering effective communication and collaboration.
  • Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams.
  • Familiarity with ITIL or IT Service Management (ITSM) principles, experience managing large-scale documentation, and understanding of metadata tagging, taxonomy design, and accessibility best practices are desirable.
Benefits

As a Technical Writer at our organization, you will enjoy:

  • A collaborative and remote-friendly culture that supports your growth and well-being.
  • Opportunities for professional growth and development in a high-impact global platform used across the enterprise.
  • Exposure to enterprise transformation, content modernization, and knowledge strategy, driving innovation and excellence.

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