
Global Travel Experience Manager
9 hours ago
Job Opening: Sales & Operations Specialist – Inbound Tours
Location: Gurugram
About Us
We're a renowned DMC with 28+ years of expertise in inbound tourism across India, Bhutan, Nepal, Sri Lanka, and the Maldives.
We partner with leading travel brands to design and deliver tailor-made holidays, group journeys, and incentive programs.
Our strength lies in deep destination knowledge, strong industry relationships, and a commitment to service excellence.
The Opportunity
We're seeking dynamic and detail-oriented travel professionals to join our inbound team as Expert Customer Success – Inbound Tours.
In this role, you will be the key link between our international travel partners and on-ground suppliers, curating unforgettable experiences for FITs and groups.
If you love creating journeys that go beyond the ordinary and thrive in a fast-paced, collaborative environment—this is the role for you.
Key Responsibilities
- Manage and respond to B2B travel queries from international agents.
- Design customized itineraries with accurate costing and creative experiences.
- Handle end-to-end bookings with hotels, transport, guides, and other partners.
- Oversee travel documentation and provide real-time tour support.
- Maintain proactive follow-ups on payments, confirmations, and client updates.
- Stay updated on destination trends to deliver innovative solutions.
- Ensure seamless operations and a high level of client satisfaction.
What We're Looking For
- 5–9 years of experience in inbound operations.
- Strong knowledge of India & the Subcontinent.
- Proven skills in itinerary planning, costing, and ground operations.
- Excellent communication in English (written & spoken).
- Detail-oriented, highly organized, and able to think on your feet.
Why Join Us?
- Work with leading international travel brands.
- Be part of a reputable, long-standing DMC with global recognition.
- Get exposure to multi-country programs and high-value projects.
- Access to training, FAM trips, and professional growth opportunities.
- A collaborative, friendly, and flexible work culture.
- Health benefits, performance recognition, and career progression.
Join Our Team and Bring the Magic of India & Beyond to the World
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