Customer Support Advocate

4 weeks ago


Bengaluru, Karnataka, India Rippling Full time

About Rippling

Rippling is a cutting-edge HR, IT, and Finance platform that empowers businesses to streamline their workforce management. With its intuitive interface and robust features, Rippling enables organizations to automate every aspect of the employee lifecycle in one place.

By leveraging Rippling's advanced technology, companies can simplify tasks such as payroll processing, benefits administration, and computer setup, ensuring seamless onboarding experiences for new hires. Whether it's setting up corporate cards or configuring third-party apps like Slack and Microsoft 365, Rippling's streamlined process saves valuable time and reduces administrative burdens.

As a recognized leader in the industry, Rippling has received significant investments from top-tier investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. The company's commitment to innovation and customer satisfaction has earned it a spot among America's best startup employers, according to Forbes.

We prioritize candidate safety by ensuring all official communication originates from @Rippling.com email addresses.

About the Role

We are building a world-class Support team dedicated to helping customers unlock the full potential of Rippling. Team members focus on resolving customer challenges and contributing to internal discussions around product enhancements.

If you're a driven individual who thrives in dynamic environments and is eager to seize opportunities, this role may be an ideal fit.

Key Responsibilities:
  • Take ownership of customer issues from start to finish in a fast-paced environment.
  • Utilize chat, email, and video conferencing tools to optimize Rippling for our customers.
  • Become a product expert and serve as a go-to resource for both customers and colleagues.
  • Collaborate with Product and Engineering teams to identify areas for improvement through automation or added features.

This position requires a Bachelor's degree and at least 2 years of experience in a customer-facing role. Strong written and verbal communication skills, problem-solving abilities, and organizational skills are essential for success in this position. Flexibility with changing job duties and responsibilities is also crucial.

About the Team

We foster a collaborative work environment and company culture that values teamwork and open communication. This role will be based onsite in our Bangalore office, with the opportunity to work remotely when necessary. We consider working in the office, at least three days a week, an essential function of this role.



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