Customer Onboarding Specialist

3 weeks ago


Surat, Gujarat, India Refrens Internet Private Limited Full time
Transforming Onboarding at Refrens

Refrens Internet Private Limited is seeking a talented Customer Onboarding Specialist to join our team. As an Onboarding Experience Lead, you will be responsible for creating seamless, delightful experiences for new businesses entering our world.

Key Responsibilities:

  • Develop and implement onboarding journeys that meet client needs and exceed expectations.
  • Partner with Sales to understand client requirements and tailor onboarding processes for maximum impact.
  • Maintain in-depth knowledge of Refrens features and capabilities, guiding clients through every step with patience and enthusiasm.

About You:

  • You understand and celebrate client needs, making them feel valued and understood.
  • You have the ability to explain complex things simply, clearly, and with infectious enthusiasm.
  • You see challenges as opportunities, turning obstacles into smooth sailing.

What You'll Get:

  • A supportive, fun crew where every client success is a team victory.
  • A chance to make a real difference in the lives of businesses, helping them unlock their full potential.
  • The opportunity to contribute to crafting the onboarding experience, share your ideas, and witness the impact.
  • Competitive rewards for being a rockstar.
  • A learning paradise where you can attend workshops and master the art of making clients feel welcome.

At Refrens, we're passionate about creating an amazing onboarding experience for our clients. If you're a talented individual who is passionate about delivering exceptional results, we'd love to hear from you.



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