Customer Success Associate
4 weeks ago
Video SDK is a fast-growing technology company that specializes in video-conferencing integration solutions. We are committed to delivering exceptional experiences to our customers by optimizing our online presence and driving organic traffic.
Job DescriptionWe are seeking a highly motivated and customer-focused Customer Success Associate to join our team. As a Customer Success Associate, you will play a pivotal role in ensuring customer satisfaction and loyalty within our company. You will work closely with clients to understand their needs, resolve issues, and facilitate a positive experience throughout the customer journey.
Key Responsibilities- Customer Relationship Management: Build and maintain strong, positive relationships with customers to understand their goals, challenges, and expectations. Serve as the main point of contact for customer inquiries, requests, and issue resolution.
- Onboarding and Training: Assist new customers in getting started with our products or services, guiding them through the onboarding process. Provide training and educational resources to help customers maximize the value of their purchases.
- Proactive Support: Proactively reach out to customers to offer assistance, gather feedback, and identify potential issues or areas for improvement. Address customer questions, concerns, and problems promptly and effectively.
- Customer Success Planning: Collaborate with customers to develop and implement success plans tailored to their specific needs and objectives. Help customers set and achieve goals using our products or services.
- Product and Service Knowledge: Maintain a deep understanding of our company's offerings, including new features and updates. Educate customers on the latest product developments and how they can benefit from them.
- Feedback Collection and Analysis: Collect and analyze customer feedback to gain insights into their experiences and needs. Share feedback with relevant teams to drive product improvements and enhancements.
- Renewal and Upselling: Monitor customer accounts and subscriptions to ensure timely renewals. Identify upselling or cross-selling opportunities to enhance the customer's value.
- Customer Advocacy: Encourage satisfied customers to become advocates by providing testimonials, case studies, or referrals. Promote our products or services within the customer's network.
- Reporting and Data Management: Maintain accurate records of customer interactions, feedback, and account details. Generate and present regular reports on customer success and satisfaction metrics.
We are looking for a highly motivated and customer-focused individual with a Bachelor's degree in a technical field or Computer Science. Relevant work experience and customer service skills are often valued. A Master's degree would be an added advantage.
We prioritize a candidate with strong communication and interpersonal skills, prior experience in a relevant SaaS company or Infra company, and a collaborative work style with Sales and Product teams. Empathy and a customer-centric mindset are essential for this role.
BenefitsWe offer a competitive salary and benefits package, including Employee Stock Ownership Plans (ESOPs) and performance-based incentives. You will also enjoy a comprehensive benefits package that includes medical insurance and retirement plans. We prioritize your well-being, ensuring you have the support you need for a successful and fulfilling career.
As a member of our team, you will have the opportunity to engage in meaningful work, collaborate with cross-functional teams, and access continuous learning opportunities and professional growth initiatives. We value flexibility and work-life balance, offering flexible work arrangements that allow you to balance your professional responsibilities with your personal life.
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Customer Success Associate
3 weeks ago
Surat, Gujarat, India Video SDK Full timeCustomer Success AssociateAbout Video SDK:Video SDK is a fast-growing technology company that specializes in video-conferencing integration solutions. We are committed to delivering exceptional experiences to our customers by optimizing our online presence and driving organic traffic.Job Summary:We are seeking a highly motivated and customer-focused Customer...
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Customer Success Associate
4 weeks ago
Surat, Gujarat, India Video SDK Full timeAbout Video SDKWe are a fast-growing technology company that specializes in video-conferencing integration solutions. Our mission is to deliver exceptional experiences to our customers by optimizing our online presence and driving organic traffic.Job SummaryWe are seeking a highly motivated and customer-focused Customer Success Associate to join our team. As...
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Customer Success Associate
4 weeks ago
Surat, Gujarat, India Video SDK Full timeAbout Video SDK:We are a fast-growing technology company that specializes in video-conferencing integration solutions. Our mission is to deliver exceptional experiences to our customers by optimizing our online presence and driving organic traffic.Job Summary:We are seeking a highly motivated and customer-focused Customer Success Associate to join our team....
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Customer Success Associate
4 weeks ago
Surat, Gujarat, India Video SDK Full timeJob DescriptionAbout Company :At Video SDK, we're revolutionizing the way businesses connect with their customers through innovative video-conferencing solutions. As a Customer Success Associate, you'll play a pivotal role in ensuring our clients achieve their goals and thrive in our dynamic ecosystem.Key Responsibilities:1. Customer Relationship...
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Customer Success Associate
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Surat, Gujarat, India Video SDK Full timeAbout Video SDK:Video SDK is a fast-growing technology company that specializes in video-conferencing integration solutions. We are committed to delivering exceptional experiences to our customers by optimizing our online presence and driving organic traffic.Experience: 0-1 yearWork Mode: On-Site (Surat, Gujarat)A Customer Success Associate is a pivotal role...
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Customer Success Associate
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Surat, Gujarat, India Video SDK Full timeAbout Video SDK:We are a fast-growing technology company specializing in video-conferencing integration solutions. Our mission is to deliver exceptional experiences to our customers by optimizing our online presence and driving organic traffic.Job Description:The Customer Success Associate is a pivotal role in ensuring customer satisfaction and loyalty...
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