UX Research Operations Specialist

15 hours ago

Bengaluru, Karnataka, India beBeeResearch Full time US$ 1,05,000 - US$ 1,35,000
Job Description

As a UX Research Coordinator, you'll work closely with UX researchers and product designers to operationalize user research initiatives. Your role is pivotal in scaling our research practice and enhancing participant recruitment processes.

Key responsibilities include coordinating logistics for user research studies, building relationships with research participants and internal teams, maintaining the research operations toolkit, and supporting UX Researchers with scheduling sessions and preparing briefs.

  • Manage end-to-end logistics for usability testing, interviews, surveys, and diary studies across multiple product teams and geographies.
  • Build and maintain relationships with research participants, internal communities, and external partners.
  • Evolve our research operations toolkit by refining tools, templates, and scheduling automations.
  • Monitor and manage participant incentives, ensuring an excellent experience and compliance with policies.
  • Support UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis.
  • Compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
  • Track and organize research insights using tools like Dovetail or Airtable.
Required Skills and Qualifications

For this role, we're seeking candidates with:

  • 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS environment.
  • Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
  • Highly organized, detail-oriented individuals who excel in fast-paced environments.
  • Experience with research and productivity tools such as UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
  • Excellent written and verbal communication skills in English.
  • Ability to work with teams across time zones.
  • Prior experience supporting research for technical audiences (e.g., data professionals, analysts, engineers).
  • Familiarity with privacy and compliance regulations (GDPR, CCPA).
  • Working knowledge of Confluence and Jira for knowledge management and tracking.
Benefits

Join us and enjoy:

  • An inclusive culture reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally.
  • Competitive compensation and rewards programs that recognize your contributions.
  • A people-first work environment offering work/life balance and social events.

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