Lead Client Servicing Director

24 hours ago

Vijayawada, Andhra Pradesh, India beBeeClientServicing Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Lead Client Servicing Director

We are seeking an accomplished professional to take on a key role in our organization. As Lead Client Servicing Director, you will be responsible for driving exceptional client service and business growth.

  • Main Responsibilities:

Strategic Planning and Communication:

You will develop and communicate annual operating plans based on client briefs, adapting them to changes in client needs or industry policies. You will also lead client pitching processes by generating innovative concepts in collaboration with internal teams. Your role will involve providing strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.

Brand Positioning and Differentiation:

You will define brand positioning strategies that distinguish clients from competitors and resonate with target audiences. This will involve reviewing and vetting client briefs to ensure alignment with execution plans and strategies.

Client Relationship Management:

Your key responsibility will be to develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells. You will conduct regular meetings with clients to understand their strategic growth plans and identify upsell opportunities. You will establish clear benchmarks and review timelines to ensure client satisfaction. Additionally, you will be the point of contact for high-priority escalations and take final accountability for client pitches and creating annual execution plans & strategies.

Performance Analysis and Reporting:

You will evaluate marketing success through social media reports, identifying areas for improvement and demonstrating value to stakeholders.

Resource Planning and Contract Management:

You will update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively. Furthermore, you will educate team members on legal considerations to ensure campaigns adhere to regulatory boundaries.

Financial Management:

You will maintain monthly client profit and loss statements, ensuring billing targets are met.

Team Management and Development:

You will conduct regular team meetings, provide feedback, and mentor teams for proactive problem-solving. You will also structure training programs with the Learning and Development team to improve work quality and specific competencies.

Team Growth:

You will hire capable resources that can understand, communicate, and execute client briefs accurately.

About Us:

This is a unique opportunity to join our dynamic team and contribute to our mission. If you are a results-driven professional with excellent leadership skills, we encourage you to apply.

What We Offer:

A competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

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