Transportation Operations Manager
4 weeks ago
About the Role
We are seeking a highly skilled Transportation Operations Manager to join our team at ATSPL - Andhra Pradesh - C75. As a key member of our logistics team, you will be responsible for managing the day-to-day operations of our delivery station, ensuring that our customers receive their packages on time and in excellent condition.
Key Responsibilities
- Work closely with the Cluster Operations Manager to ensure smooth functioning of Amazon transportation operations
- Prepare manpower rosters for daily operations in line with organizational rules and guidelines
- Execute the delivery process from delivery station to customer address
- Monitor daily station operations and ensure that organizational targets are met without compromising customer promise and associate safety
- Execute package pick-up processes from customer address to delivery station and connect the same to origin
- Ensure enough bandwidth in the delivery team to manage peak time delivery
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement
- Manage assets and infrastructure, including maintenance, upkeep, accounting, distribution, and custody
- Conduct associate engagement activities to ensure smooth operations
Requirements
- Strong leadership capabilities and people management skills
- Ability to work in ambiguous situations
- Good communication skills, with the ability to explain complex concepts to individuals and teams
- Strong bias for great customer service, with the ability to engage teams in developing customer experience and knowledge of customer needs
- High ownership, with the ability to follow through on commitments and deliver results
- Analytical skills, with the ability to effectively analyze and interpret information
Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Ability to work a flexible schedule, including weekends, nights, and holidays
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