Chief Transformation Officer

6 days ago

Noida, Uttar Pradesh, India beBeeBusiness Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
About Us

We are a pioneering venture revolutionizing businesses with AI-driven transformations. Our mission is to seamlessly integrate cutting-edge AI technologies, elevating operational precision, agility, and innovation across industries.

As pioneers in AI-powered Customer Experience (CX) transformation, we deliver superior services to global customers.

We are backed by a dynamic team dedicated to innovation and excellence, redefining CX paradigms worldwide.

Job Description:

As an AVP/VP Business Solutions, your Responsibilities will be:

  • Collaborate with customers (internal as well as external) to assess their business processes, identify outsourcing opportunities and define the associated roadmaps/business objectives.
  • Develop comprehensive BPO solutions that address customer needs (both RFP and proactive pitch) including location strategy, delivery/ramp-up plan, support team plans, governance strategy, process optimization roadmap, technology integration and overall performance metrics management/plan.
  • Coordinate and leverage cross functional teams to execute the defined BPO solution/project and manage overall governance.
  • Serve as the point of contact for customers for providing solutions, providing regular updates, addressing concerns and managing expectations throughout the project lifecycle and have win-win situation.
  • Monitor key performance indicators and metrics to evaluate the effectiveness of the said delivered BPO solution and drive improvement opportunities.
  • Collaborate with sales to identify new opportunities for BPO services and support proposal development process.

Required Skills and Qualifications:

We are looking for a candidate with:

  • A deep domain understanding of Travel, Leisure, Collections, Telecom and Product support.
  • Areas of specialization include Gap Analysis, Solution architect, Digital and Robotics led process transformation and transition.
  • A versatile work experience of 16-18 years.
  • Bachelor's degree in business administration, Management, or a related field is required.
  • A master's degree or MBA is preferred.
  • Relevant certifications or training in project management, solution development, and process optimization are advantageous.

Benefits:

The successful candidate will enjoy:

  • Strong analytical and problem-solving skills, with the ability to assess business processes, identify gaps, and develop innovative solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with customers, internal teams, and senior executives.
  • Proficiency in Microsoft Office suite and other relevant software applications.

Others:

Please note that this role requires strong leadership and collaboration skills, as well as a passion for driving business growth and customer satisfaction.

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