Senior Business System Analyst

Contribute to Technology Innovation

As a member of our vibrant tech center, you will have the opportunity to contribute to technology innovation for a leading fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.

The company has come a long way during its first 100 years in business. The automotive markets served include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

• Translate business requirements into clear business flows and implement changes in systems/user account settings.
• Responsible for technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation.
• Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management.
• Maintain overall Salesforce.com system, including data loads, backups, and restores.
• Manage dashboards, reports, forms, templates, page layouts, workflows, and approvals.
• Create and maintain end-user documentation, including internal processes.
• Manage and maintain third-party apps and make recommendations on tools that will provide better user experiences and efficiencies.
• Assist with data migration from other systems as needed.
• Implement Salesforce updates and relative releases, which includes researching new functional additions to Salesforce through updates and how they might be of use to the instance.
• Manage the maintenance of the Salesforce platform and associated CRM system(s) to ensure data quality and security.
• Develop and maintain custom Salesforce Dashboards, Reporting, and Analytics to monitor all sales activity and results from the Sales teams.
• Actively involved in reviewing, assessing, and evaluating 3rd party applications.
• Provide recommendations on best practices and efficient use of Salesforce and other applications to streamline end-user and back-office operations.
• Provide Website maintenance and technical support for Salesforce Web-to-Lead and Web-to-Case sites; update content and graphics; monitor performance and results; evaluate and integrate new technologies as required.
• Participate in the development of other Salesforce administration team members through training, guidance, and sharing of best practices.
• Collaborate and align with departmental leadership and Solutions Analysts to ensure effective prioritization, scoping, and execution of projects and tasks.
• Other Salesforce-related tasks and projects as assigned by management.

• Lightning experience preferred.
• Experience developing applications from origination through deployment.
• Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat.
• In-depth knowledge of Salesforce CRM; Salesforce.com Certification is preferred.
• Knowledge of Salesforce Maps and Sales Navigator is preferred.

Join a dynamic team dedicated to transforming the way we operate, creating a more efficient, data-driven, and customer-centric future.

Excellent interpersonal skills, as well as strong communication skills, verbal and written to both technical and non-technical audiences.

Ability to listen to requests and provide input on how that change will affect (positively or negatively) other aspects of Salesforce and provide alternatives if necessary.