General Operations Director

1 day ago

Mangalore, Karnataka, India beBeeHospitality Full time ₹ 37,80,000 - ₹ 54,00,000
">Job Overview

We are seeking an accomplished and resourceful General Manager to oversee the operations of our upscale hotel.

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  • Key Responsibilities:
    • Lead the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
    • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
    • Establish and monitor KPIs to maintain high standards of service delivery and operational efficiency.
  • Financial Management:
    • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
    • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
    • Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.
  • Guest Experience & Brand Management:
    • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
    • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
    • Ensure the property maintains brand integrity and complies with brand standards and audit requirements.
  • Human Resource Management:
    • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
    • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
    • Implement performance management systems and ensure employee engagement and retention.

Candidate Profile:

  • Educational Qualifications:
    • Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration.
  • Experience:
    • Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4 years in a senior leadership role such as General Manager, Resident Manager, or Executive Assistant Manager.
  • Skills & Competencies:
    • Strong leadership, organizational, and decision-making capabilities.
    • Excellent communication, interpersonal, and negotiation skills.
    • Commercially astute with sound understanding of budgeting, forecasting, and revenue management.
    • High degree of integrity, professionalism, and cultural sensitivity.
    • Proficient in hospitality technology platforms (PMS, POS, CRM, etc.).
    • Fluency in English is mandatory; knowledge of local/regional languages is an asset.

A competitive salary package will be offered commensurate with qualifications and experience.

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