Physical Security Operations Specialist

3 weeks ago


Bengaluru, Karnataka, India GoTo Full time

Job Title: Physical Security Operations Analyst

Job Summary:

The Physical Security Operations Analyst is responsible for ensuring the protection and preservation of GoTo global assets (people, property, and information). This role involves establishing strategies and developing programs to safeguard proprietary information, integrity of systems and resources, and verifying and coordinating internal and external notifications of worldwide and local events that may impact personnel, operations, and assets.

Key Responsibilities:

  • Perform as a member of the GSOC team, following guidance and direction from the GSOC Lead, to safeguard proprietary information, integrity of systems and resources, and verify and coordinate internal and external notifications of worldwide and local events that may impact personnel, operations, and assets.
  • Answer routine and emergency calls, monitor alarms and video equipment, and provide general assistance to both employees and guests.
  • Coordinate with the Security Systems Vendor and REWE (Real Estate & Workplace Experience) Team for maintenance of all equipment, including alarm, card access systems, intercom equipment, surveillance systems, and any other equipment that may be integrated into the operation.
  • Communicate (without delay) complaints and unusual/critical event information to the local Senior Manager, Senior Manager Critical Systems.
  • Maintain control of all physical security equipment in the GSOC.
  • Support global badging and emergency requests after-hours.
  • Inspect and observe all assigned areas of responsibility for suspicious activity, safety and security hazards, criminal activity, unsafe conditions, persons in need of assistance, or any other unusual condition and effectively report all such incidents immediately.

Requirements:

  • High School Diploma/Graduate (preferably engineering stream).
  • PSP - Physical Security Professional or CPP - Certified Protection Professional.
  • A minimum of 3+ years of customer service-related experience.
  • A minimum of 3+ years of security, dispatch operations, GSOC operations, investigations, or asset protection-related experience.
  • Previous experience with/certifications in Genetec access control or integrated security systems are a plus.
  • Proficient in troubleshooting methodologies to quickly diagnose issues and proactively forecast possible future issues.
  • Excellent written and verbal communication skills required to effectively communicate in a technically oriented environment with all levels of individuals in the organization.
  • Computer experience required. Prior experience, to include examples of access control, CCTV, intrusion alarms, radio, and Incident Reporting data entry, and other life safety alarm systems.
  • Incident command system training, emergency communications.
  • Proficient in Microsoft Office Suite (Word, Outlook, Excel) to produce effective reports.
  • Willingness/fitness to work in shift duties, including night shifts.


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