Senior Technical Operations Manager

7 days ago

Hyderabad, Telangana, India beBeeNetwork Full time US$ 90,000 - US$ 1,20,000
Lead Technical Operations Specialist

This role involves leading a team of technical staff in monitoring and troubleshooting issues within global VOIP and Mobile networks. The successful candidate will provide technical guidance to the team, including recruiting, hiring, managing, scheduling, mentoring and training.

The position requires strong leadership and communication skills, with the ability to approach problem solving both analytically and intuitively. You will be responsible for ensuring all faults/abnormal behavior in the networks are tracked through Trouble Ticket/Fault Ticket, assigned to the right person at the right time and resolved within SLA/OLA. Additionally, you will be working closely with customers, vendors and peers to gather information, report progress and close tickets.

To excel in this role, you should have 6-8 years of experience in Network Operations Center (NOC), Call Center (CC), Support Center (SC), ISP and Networking Company, preferably in Telecom Industry (Core/STP/NGN)/Telephony/VoIP Network Operations. A thorough understanding of IP and PSTN network concepts and components such as T1, DS3, IP addresses, routers, switches, LAN and WAN and 2G, 3G, 4G and 5G cellular networks is essential. Strong knowledge of SS7/SIGTRAN and VOIP (SIP and H323) call control protocol, IP routing protocols (OSPF, BGP) and Cisco Gateways, Gatekeepers, Routers, switches and other VoIP products like Ribbon SBC's would be beneficial.

Key Requirements:
  • 6-8 years of experience in NOC, CC, SC, ISP and Networking Company.
  • Thorough understanding of IP and PSTN network concepts and components.
  • Strong knowledge of SS7/SIGTRAN and VOIP call control protocol.

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