MS Office Expert

5 days ago

Hyderabad Secunderabad Telangana Delhi Bengaluru Bangalore, India beBeeOffice Full time
Job Overview

We are seeking a seasoned professional to fill the role of Office Specialist. In this position, you will be responsible for providing expert-level support and guidance to clients on Microsoft Office applications.

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  • The successful candidate will have in-depth knowledge of operation, maintenance, and troubleshooting of Microsoft Office Apps and Office 2019.
  • They will possess strong skills in creating templates for Microsoft Word, Excel, and PowerPoint, as well as experience with plugins used in these applications.
  • Able to communicate effectively with clients, both verbally and in writing, and demonstrate excellent customer service skills.
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Key Responsibilities:

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  • Consult, provide, and perform final testing of recommended security, update, and general settings in the environment for Microsoft Office Apps and Office 2019.
  • Document changes for administrators and end users via FAQ pages and manuals.
  • Accept and process tickets assigned to technical service.
  • Coordinate with other interfaces (e.g., Outlook/Teams or Add-ins) as necessary during task completion.
  • Support a custom-developed add-on called R&S Templates Manager.
  • Consult customers on implementing new requirements and understanding customer needs in an international environment.
  • Guide and share knowledge with younger colleagues.
  • Participate in MS Office rollouts for new versions and features.
  • Organize rollout waves with internal colleagues.
  • Inform end users and coordinate with the internal service desk.
  • Manage hyper care phase with fast troubleshooting.
  • Maintain very good written and spoken communication skills.
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Requirements:

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  • In-depth knowledge of operation, maintenance, and troubleshooting of Microsoft Office Apps and Office 2019.
  • In-depth knowledge of security, update, and general settings for Office 2019 and Microsoft Office Apps.
  • In-depth knowledge of operation, maintenance, and troubleshooting of plugins used in Microsoft Office Apps and Office 2019.
  • Strong skills in creating templates for Microsoft Word, Excel, and PowerPoint.
  • Microsoft Certification is preferred.
  • Minimum 4–5 years of experience with MS Office, with at least 2 years in MS Office consulting.

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