
Operations Coordinator
2 days ago
Job Title
\This role requires an experienced coordinator to oversee the operation of High-Stakes Test Centers (HSTCs). Key responsibilities include coordinating scheduling, monitoring utilization, and managing invoices.
\About the Role
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- Coordinate scheduling across HSTCs, reviewing upcoming availability and capacity requirements.\
- Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.\
- Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.\
- Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.\
- Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.\
- Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.\
- Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.\
- Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.\
- Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.\
- Strong organizational and time-management skills are required to meet tight deadlines and liaise with multiple teams and departments.\
- Flexibility to travel as required to support operational needs is essential.\
- Experience in a multi-cultured environment is considered a plus.\
- Clear and effective communication skills, both written and verbal, are crucial for this role.\
- Excellent command of the English Language (Level C2) is required. Extra languages desired.\
- Advanced computer literacy is required. ECDL Advance level certification is desirable.\
- Competitive remuneration package is offered, along with the opportunity to work in an international dynamic and fun atmosphere.\
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees are provided.\
- Huge learning experience in using best practices and global environment is offered.\
- Constant personal and professional development is encouraged.\
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