
Luxury Hospitality Housekeeping Leader
1 day ago
We are seeking an experienced and skilled Housekeeping Manager to join our team. As a key member of our leadership team, you will be responsible for setting and maintaining the highest standards of cleanliness, presentation, and maintenance across all properties.
Key Responsibilities:
- Develop, implement, and standardise housekeeping policies, procedures, and checklists across all properties.
- Conduct regular property audits, including detailed snag lists for all areas such as guest spaces, back-of-house, and public areas and ensure timely closure of pending items.
- Advise and guide Unit Facility Managers on best practices, process flows, resource allocation, and vendor management.
- Review daily, weekly, and monthly housekeeping schedules from each unit to ensure efficiency and adherence to preventive maintenance plans.
- Collaborate with Engineering and Operations teams to address maintenance issues identified during inspections.
- Monitor Facility management budgets across properties, optimising manpower, inventory control, and chemical usage without compromising quality.
- Support recruitment, on-boarding, and training of facility staff at unit level, ensuring skill development and service excellence.
- Analyse member and guest feedback related to housekeeping and initiate corrective measures.
- Provide periodic reports to corporate leadership on housekeeping performance, snag closure rates, and brand compliance scores.
- Stay updated on industry innovations in cleaning equipment, materials, and sustainable housekeeping practices to recommend upgrades.
Required Skills and Qualifications:
- Proven expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
- Strong eye for detail, with the ability to identify and resolve discrepancies in upkeep and maintenance.
- Excellent leadership and coaching skills to influence and guide unit-level teams.
- Proficiency in snag list creation and follow-up tracking tools.
- Strong coordination skills across multiple properties, with the ability to prioritise tasks effectively.
- Proficiency in vendor management including vendor negotiation, performance monitoring, and cost optimisation.
- Knowledge of sustainable cleaning solutions and modern housekeeping technology.
Qualifications:
- Bachelor's degree in Hotel Management or related field.
- 8–12 years' experience in housekeeping leadership within luxury hospitality.
- Multi-property or corporate-level experience preferred.
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