Senior Oracle Cloud Payroll Solutions Expert

Job Summary:

This is a pivotal role in establishing and growing our offshore capability, working closely with UK-based counterparts to deliver high-quality managed services to clients. The successful candidate will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions.

The ideal candidate will have a deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution, along with strong client-facing communication skills.

• Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities.
• Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules.
• Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
• Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
• Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
• Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
• Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
• Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients.
• Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement.
• Provide strategic input into the ongoing development and structure of the India Managed Services team.
• Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes.

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

• Manage a team of payroll-focused support consultants.
• Work hands-on as a senior Oracle Cloud Payroll consultant.
• Partner closely with the UK Payroll Support Lead.
• Act as the subject matter expert on Oracle Cloud Payroll.
• Supervise and contribute to quarterly Oracle Cloud release cycles.
• Deliver and coordinate training and knowledge-sharing sessions.
• Troubleshoot and replicate functional issues.
• Build and maintain strong client relationships.
• Drive improvements in support processes.
• Review and recommend enhancements from Oracle Cloud updates.
• Contribute to internal knowledge bases and support materials.

Person Specification | Skills and Experience (Essential)

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies.
• Communication Skills: Ability to communicate clearly and client facing consultancy skills.
• Teamwork: Collaboration with cross-functional teams, including stakeholders.
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders.
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth.
• Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management.

Qualifications

• Experience delivering or supporting UK Payroll, including full lifecycle implementations, including in-depth knowledge of configuration of Fast Formulas, and element definitions.
• In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting.
• Experience supporting large, complex solutions with multiple stakeholders.
• Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification.
• Excellent client-facing communication skills, both written and verbal.
• Ability to deliver practical, value-driven solutions with creativity and innovation.
• Demonstrated leadership and team management capabilities, including mentoring and collaboration.
• Strong interpersonal skills and a track record of working effectively within cross-functional teams.
• A growth mindset with a commitment to continuous improvement—for yourself, your team, and your clients.
• High level of adaptability and flexibility, with the ability to build long-lasting client relationships.

Person Specification | Skills and Experience (Desirable)

• Broader Oracle Application experience, including other HCM or ERP modules.
• Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS).
• Exposure to payroll in different legislative regions (e.g. India, or EMEA).
• Experience working in a multi-regional or global support model.
• Previous involvement in client onboarding or managed services transition projects.