Debt Recovery Specialist
2 weeks ago
Role/ Job Title : Debt Recovery Specialist
Function/ Department : Collections
Job Purpose:
The Debt Recovery Specialist is responsible for managing and undertaking collections process for debts that have been assigned. This includes planning, organizing, directing, and overseeing the activities of the collections department. The role bearer is responsible for the efficiency and optimization of retrieving EMI from customers and ensuring adherence to all guidelines laid out by the bank, contributing to the larger organizational objectives of the bank.
Roles & Responsibilities:
- Manage and undertake collections process for debts assigned.
- Regularly track the portfolio for specific buckets for the assigned area.
- Track and control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
- Allocate and achieve targets from agencies/in-house teams.
- Regularly follow up with default customers.
- Ensure adherence to collection process and legal guidelines.
- Trace out absconded default customers and initiate recovery process.
- Recommend legal actions for non-recoverable cases and follow up with legal teams for closure of cases.
- Maintain data for administrative work related to collections, such as updating delinquent account history, providing and maintaining MIS reports, reviewing collection feedback on daily, weekly, and monthly basis.
Education Qualification:
Graduation: Any Graduate
Post-graduation: MBA, PGDM
Experience: 2+ years of relevant experience
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Debt Recovery Specialist
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Debt Recovery Manager
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