Cloud Infrastructure Services Team Lead
1 week ago
Drive Operational Excellence in Cloud Infrastructure
NTT DATA Business Solutions is seeking a seasoned professional to oversee the operations and people development within our Cloud Infrastructure Services team. This role emphasizes collaboration across different service areas to drive operational excellence, optimize team performance, and ensure alignment with strategic business goals.
- Operational Management: Lead the coordination of daily operations within the Cloud Infrastructure team, ensuring efficient delivery of services and timely issue resolution.
- Collaboration and Synergy Development: Work across multiple service areas to identify and leverage synergies in service delivery and people development, ensuring best practices are shared and applied.
- Performance Management: Conduct regular performance reviews, develop action plans for continuous improvement, and ensure alignment with company KPIs.
- Leadership Development: Coach and mentor the Service Leads, providing them with the tools to manage their teams effectively and fostering leadership growth within the organization.
- Strategic & Tactical Support: Collaborate with the Data Center Head and Service leads on strategic initiatives and tactical topics related to people management, contributing to the development and execution of strategies that align with business goals.
- Recruitment & Onboarding: Support recruitment efforts by identifying talent needs, participating in the selection and hiring process, and managing onboarding processes to ensure smooth transitions for new hires within a team.
- Stakeholder Management: Serve as the primary liaison with local management and regional leadership, ensuring smooth communication and alignment with broader company objectives.
- People Specialization: Serve as the People point of contact for the Cloud Infrastructure Services team, handling employee relations, performance management, and other People-related matters.
Requirements include a university degree in Information Technology and a minimum of 8 years of experience in IT People Management roles. Proven experience in IT Talent Management, exposure to training & people development, and certification in ITIL & People Management are desirable. Strong command of English, excellent verbal and presentation skills, great interpersonal skills, and experience in international collaboration are also essential.
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