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Business Associate

1 month ago


Chennai, Tamil Nadu, India CapTalent HR Full time
CapTalent HR Customer Support Voice Opportunity

We are seeking an exceptional communicator to join our team as a Business Associate in Chennai, specializing in English voice processes for Airtel Black.

Gross Salary: 16400/- per month with a net take-home salary of 14000/-. The total compensation package is designed to attract talented professionals who excel in customer support roles.

About the Role:

The ideal candidate will possess excellent communication skills in English and have any Arts & Science, Engineering, or Post-Graduate degree (including candidates with arrears). As a Business Associate, you will work in a dynamic environment at Tecci park, Chennai, following general day shifts with rotational week offs. Your primary focus will be on delivering outstanding customer service through effective communication and problem-solving skills.

Interview Process:

Candidates selected for this position will undergo a comprehensive interview process, including a round with the Human Resources team and an operational interview. We encourage applicants to highlight their relevant experience, training, and certification in areas such as customer service, sales, or related fields.

Key Responsibilities:

  1. Deliver exceptional customer experiences: Utilize strong communication skills to address customer inquiries, resolve issues, and provide product information in a professional manner.
  2. Skill Development: Maintain knowledge of products, services, and industry trends to ensure accurate and informed responses to customers.
  3. Process Adherence: Follow established procedures and protocols for handling customer interactions, ensuring seamless integration with internal teams.
  4. Ticket Management: Efficiently manage and resolve customer tickets within defined timeframes, meeting quality standards and performance metrics.

Work Location: Tecci park, Chennai

Required Skills:

  • Excellent English communication skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment
  • Excellent verbal and written communication skills

Contact Information: For more details about this opportunity, contact Kavya from CapTalent HR.