SAP Customer Service Solutions Expert

9 hours ago


Vadodara, Gujarat, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 25,00,000

Job Overview:

We are seeking a seasoned professional to lead the design, implementation, and support of SAP customer service solutions.

This is an exciting opportunity for an expert with a proven track record in SAP customer service to take on a challenging role that requires strategic thinking, technical expertise, and excellent communication skills.

  • Key Responsibilities:
  • Lead end-to-end SAP customer service implementations, upgrades, and support activities
  • Provide expert functional and technical guidance on SAP customer service processes such as service orders, notifications, contracts, warranty management, returns, and claims
  • Collaborate closely with business stakeholders to gather requirements and translate them into effective SAP customer service solutions
  • Configure and customize the SAP customer service module to optimize customer service workflows
  • Troubleshoot and resolve complex issues escalated from support teams
  • Coordinate with cross-functional teams (sales, materials management, production, CRM) to ensure seamless integration of SAP customer service with other modules
  • Prepare and review functional specifications for custom developments and enhancements
  • Mentor junior consultants and support teams, promoting knowledge sharing and best practices
  • Conduct workshops, training sessions, and user support to maximize system adoption

Requirements:

  • 8-10 years of experience required

Benefits:

  • The opportunity to work with a leading organization in the industry
  • A competitive salary and benefits package
  • The chance to develop your skills and advance your career


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