
SAP Customer Service Solutions Expert
9 hours ago
Job Overview:
We are seeking a seasoned professional to lead the design, implementation, and support of SAP customer service solutions.
This is an exciting opportunity for an expert with a proven track record in SAP customer service to take on a challenging role that requires strategic thinking, technical expertise, and excellent communication skills.
- Key Responsibilities:
- Lead end-to-end SAP customer service implementations, upgrades, and support activities
- Provide expert functional and technical guidance on SAP customer service processes such as service orders, notifications, contracts, warranty management, returns, and claims
- Collaborate closely with business stakeholders to gather requirements and translate them into effective SAP customer service solutions
- Configure and customize the SAP customer service module to optimize customer service workflows
- Troubleshoot and resolve complex issues escalated from support teams
- Coordinate with cross-functional teams (sales, materials management, production, CRM) to ensure seamless integration of SAP customer service with other modules
- Prepare and review functional specifications for custom developments and enhancements
- Mentor junior consultants and support teams, promoting knowledge sharing and best practices
- Conduct workshops, training sessions, and user support to maximize system adoption
Requirements:
- 8-10 years of experience required
Benefits:
- The opportunity to work with a leading organization in the industry
- A competitive salary and benefits package
- The chance to develop your skills and advance your career
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