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Senior ServiceNow Architect

2 weeks ago

Delhi, Delhi, India beBeeServicenow Full time ₹ 15,00,000 - ₹ 25,00,000

About Our Job

You will collaborate with stakeholders to understand requirements and develop solutions.

We are looking for a candidate who can design, implement, and maintain ServiceNow applications.

  • Designing solutions after analysis and handing them over to the development team for implementation.
  • Providing guidance on configuration vs customization, focusing on solutions that remain close to out-of-box functionality as possible.
  • Customizing and developing ServiceNow applications, supporting the rollout of new applications and modules.
  • Configuring Application UIs and Workflows.
  • Demonstrating understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
  • Creating custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance.
  • Collaborating with other ServiceNow administrators and developers to develop effectively with a global focus.
  • Maintaining consistency in code alignment across instances and ensuring clean code in update sets.
  • Proactively identifying system deficiencies in the ServiceNow instances and providing solutions to remediate.
  • Ensuring that configuration is consistent across development, testing, and production environments.

Required Skills and Qualifications

  • 6+ years of experience working in a design and development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Service and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and GlideRecord.

Why You'll Love This Job

  • Desired Certifications: ITIL Foundations Certification and ServiceNow Developer Certification(s).
  • Essential Skills:
    • Conceptual skills.
    • Ability to articulate and document the desired business outcome.
    • Ability to remove ambiguity from requirements.
    • Service orientation with a focus on quality and customer satisfaction.
    • Unit and regression testing to strive for first-time right deployments.
    • Troubleshooting and Diagnostics.
    • Communication skills (verbal and written).

What We Offer

  • Bachelor's Degree or Equivalent Experience.