Tagetik Technical Support Specialist

18 hours ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Job Opportunity

This role presents a unique chance to work as a Tagetik Support Consultant. A highly motivated and experienced professional is sought after to join our team.

Key Responsibilities:

  • Deliver post-implementation support for CCH Tagetik, including incident resolution and change requests.
  • Manage the ticket lifecycle: assign, monitor, resolve and escalate support issues while maintaining SLAs.
  • Act as a client point of contact, proactively identifying issues, delivering resolutions and managing expectations.
  • Lead and collaborate with global delivery teams across regions.
  • Train and mentor junior team members; contribute to knowledge management and process improvement.
  • Participate in release management, patch deployment, configuration changes and user training.
  • Translate business and technical requirements into scalable support models and system fixes.
  • Document and track issues and solutions to improve future response times and reduce repeat incidents.
  • Conduct root cause analysis and drive system stability through proactive monitoring and adjustments.

Requirements:

  • Proven experience working within a global delivery model, coordinating with remote teams across time zones.
  • Excellent client-facing and problem-solving abilities, with strong communication and stakeholder management skills.
  • Strong ability to document solutions, lead meetings and translate technical details into business-friendly language.
  • Adaptable and eager to learn new technologies, tools and delivery methodologies.
  • Bachelor's degree in a relevant field or equivalent practical experience.

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