
High Salary Tagetik Support Consultant
4 weeks ago
- 2+ years of experience in finance technology or consulting, with at least 1-2 end-to-end EPM implementations
- Hands-on experience with CCH Tagetik or other leading EPM tools such as Oracle EPM, OneStream, or Anaplan.
- Deep functional expertise in financial close, consolidation, planning, budgeting, forecasting, and financial reporting.
- Deliver post-implementation support for CCH Tagetik, including incident resolution, and change requests.
- Manage the ticket lifecycle: assign, monitor, resolve, and escalate support issues while maintaining SLAs.
- Serve as a client point of contact, proactively identifying issues, delivering resolutions, and managing expectations.
- Lead and collaborate with global delivery teams across North America, Europe, India, and Singapore.
- Train and mentor junior team members; contribute to knowledge management and process improvement.
- Participate in release management, patch deployment, configuration changes, and user training.
- Translate business and technical requirements into scalable support models and system fixes.
- Document and track issues and solutions to improve future response times and reduce repeat incidents.
- Conduct root cause analysis and drive system stability through proactive monitoring and adjustments.
- Participate in ongoing enhancement projects and drive continuous improvement for supported solutions.
Preferences:
- Proven experience working within a global delivery model, coordinating with remote teams across time zones.
- Excellent client-facing and problem-solving abilities, with strong communication and stakeholder management skills.
- Strong ability to document solutions, lead meetings, and translate technical details into business-friendly language.
- Adaptable and eager to learn new technologies, tools, and delivery methodologies.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Willingness to travel up to 80% as needed.
- Location: Bangalore/Chennai/Pune/Noida/Jaipur
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