
Retail Environment Director
2 days ago
The Showroom Manager is a critical role responsible for delivering an exceptional customer experience at our retail center.
Key objectives include managing the retail environment efficiently, maintaining adherence to standard operating procedures, and ensuring timely execution of stock and sample audits.
Achieving high housekeeping and hygiene standards in addition to visual merchandising requirements is also essential. Moreover, addressing customer inquiries, reporting daily to the retail operations team, and supporting sales closure are crucial tasks.
- Manage the retail center effectively to ensure a customer-centric experience aligns with our brand standards
- Maintain 100% adherence to retail SOPs to guarantee operational efficiency
- Timely completion of stock and sample audits in the showroom
- Ensure superior housekeeping and hygiene standards in the showroom
- Maintain Visual Merchandising standards in the showroom
- Respond promptly to customer queries and complaints
- Provide regular updates to the retail operations team on a daily basis
- Support sales efforts for order completion
- Minimum 6 months to 1 year experience in retail store management
- Minimum 1 year experience as a store manager in retail
- Prior experience in the Furniture and Home Decor industry is preferred
- Familiarity with MS Office, Google Docs, Sheets, Forms, etc. is necessary
- Strong knowledge of Store Operations and SOP Management is required
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