Business Operations Manager

1 week ago


Thiruvananthapuram Trivandrum Kozhikode Calicut, India beBeeCRM Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

We are seeking a highly skilled and motivated CRM professional to join our organization.

Key Responsibilities
  • Maintain and manage the Lead Squared CRM system, ensuring data accuracy and regular updates to enhance customer experience.
  • Develop and refine CRM workflows, scripts, and automation to streamline interactions with cross-functional teams (sales, academic, and support).
  • Analyze large datasets using Advanced Excel tools (eg, pivot tables, macros) to drive business insights and suggest improvements.
  • Address and troubleshoot CRM issues; serve as the go-to person for system-related queries from users.
  • Monitor CRM performance and customer service KPIs; generate insights and propose process enhancements.
  • Train users on new CRM features and best practices to ensure seamless adoption.
  • Lead initiatives for data clean-up, segmentation, and customer retention strategies to maximize revenue growth.

Qualifications

  • A bachelor's degree in any discipline is assumed; preferred backgrounds include Business Administration, Information Systems, Computer Applications, or related fields considering the technical and operational nature of the role.


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