Senior Technical Architect

3 days ago

Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,30,00,000
Job Description

The role of Lead Technology Specialist is a key position within the Information Management (IM) function.

This specialist is responsible for administering and executing configuration management changes, ensuring data integrity & robustness.

They work closely with the IT ServiceNow System Admin and all process owners within IT.

In addition, the consultant should be experienced in stakeholder management to gather, analyze and launch requirements related to ITSM, ITOM and CMDB/Asset areas.

The ideal candidate should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module and along with a solid understanding of SAM Module.

  • 8-10 years relevant experience in an IT Industry
  • 5 years' ServiceNow experience with a focus on IT Service Management (ITSM)
  • Experience in ServiceNow CMDB, ITOM, SAM (Software Asset Management) & HAM (Hardware Asset Management) Module
Key Responsibilities:CMDB Data Management
  • Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
  • Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure.
  • Performing data cleansing and deduplication activities
  • Manage the CMDB module, improving data representation accuracy
  • Develop and track key performance indicators for CMDB health
Discovery and Integration
  • Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems.
  • Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.
  • Mapping data from external systems to the CMDB schema.
Data Governance
  • Defining data quality standards and metrics for the CMDB.
  • Establishing data ownership and accountability across different teams.
  • Implementing data validation processes to ensure data integrity.
Asset Management
  • Experience over HAM | SAM Application
  • Defining HAM | SAM Lifecycle and Governance.
  • Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.
CSDM
  • Hands on Experience in CSDM model and Life cycle.
Required Skills:
  • ITIL certified
  • Strong experience of ITIL processes
  • ServiceNow Admin (CSA) certification
  • CMDB Fundamentals
  • ITOM Discovery Implementation
  • CSDM Fundamental

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