Customer Service Representative

2 days ago


Mumbai City Navi Mumbai Mumbai, India beBeeOperation Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Service Operations Specialist

Job Description:
  • Provide operational support to branch customers in the region.
  • Maintain adherence to established customer service, compliance, and operations standards.
  • Ensure total compliance with internal and external regulatory guidelines.
  • Serve as the single point of contact for branch operations and services.

Your Key Responsibilities:

  • Supervise all branch customer service activities in the region.
  • Ensure accurate and timely processing of all branch transactions.
  • Responsible for maintaining customer complaints/request records at branches.
  • Oversee overall customer service at the branch, measured by:
  • Customer complaints related to the branch.
  • Service requests pending.
  • Other sources of information such as customer service surveys.

Business Support:

  • Source leads/referrals from walk-in/existing customers and minimize time lag between referral & closure of business.
  • Ensure achievement as per Service Score Card on deepening non-qualified customers through customer contact management.
  • Structured service calls for all new-to-bank customers and qualified/non-qualified customer base.

Operations and Controls:

  • Manage all operations-related activities in the region.


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