Senior Client Onboarding Director

1 week ago


Mumbai, Maharashtra, India Citi Full time
About the Role

We are seeking an experienced Senior Client Onboarding Director to lead our Client Onboarding team in a challenging and dynamic environment. The ideal candidate will have a proven track record of successfully onboarding clients and managing high-performing teams.

Job Description

The Senior Client Onboarding Director will be responsible for:

  • Providing full leadership and supervisory responsibility to the Client Onboarding team, ensuring timely and seamless onboarding experiences for our clients;
  • Motivating and leading a team of Client Onboarding professionals to achieve exceptional client satisfaction levels;
  • Developing and implementing innovative processes and technologies to improve the onboarding experience;
  • Serving as a Subject Matter Expert (SME) for KYC, FATCA, FPI regulations, Escrow account openings, DDP process, and other related matters;
  • Proactively managing risks to ensure compliance with regulatory requirements;
  • Establishing strong relationships with client executives, implementation teams, and other stakeholders;
  • Liaising with downstream partners to ensure smooth request processing;
  • Maintaining accurate and complete documentation;
  • Providing exceptional customer service and teamwork to Banking teams and internal partners.
Requirements

To be successful in this role, you will need:

  • 5-8 years of experience in Client Onboarding or a related field;
  • Demonstrated interest in operations and compliance;
  • Relevant domain experience, including KYC, FATCA, FPI regulations, Escrow account openings, DDP process, and other related matters;
  • Strong leadership skills, positive, inspiring, motivating, communicative, solutions-oriented;
  • Excellent communication and attention to detail;
  • Excellent team player with ability to manage multiple concurrent deadlines;
  • Bachelor's/University degree or equivalent experience.
Salary Range

The estimated salary range for this position is $120,000 - $180,000 per year, depending on location and experience.



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