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ServiceNow Design and Development Professional
3 weeks ago
This is an exciting opportunity to join our team as a ServiceNow Solution Architect, where you will play a crucial role in designing and implementing cutting-edge solutions.
We are looking for a highly skilled and experienced professional who can work closely with stakeholders to understand user stories and determine requirements. As a key member of our team, you will engage in solution design after all the required analysis and hand it over to the development team for implementation.
Key responsibilities include:
- Providing guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.
- Customizing and developing ServiceNow applications and supporting rollout of new applications and modules.
- Configuring Application UIs and Workflows
- Demonstrating understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
- Creating custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
- Collaborating with other ServiceNow administrators and developers to develop effectively with a global focus
You will be responsible for proactively identifying system deficiencies in the ServiceNow instances and providing solutions to remediate. Additionally, you will ensure that configuration is consistent across development, testing, and production environments.
RequirementsTo be successful in this role, you will need to possess the following skills and qualifications:
- 6+ years of experience working in a design and development role for a ServiceNow Platform.
- 2+ years of experience as a ServiceNow administrator.
- Experience in transitioning technology from locally focused to centralized technology service organization.
- Experience with ITSM functions and modules within ServiceNow
- Understanding of RESTful Web Service and APIs.
- IT and Security management best practice (ITIL, COBIT, ISO standards).
- Experience developing workflows and supporting service technology teams
- Experience in developing solutions in JavaScript and GlideRecord.
A desired certification for this role includes:
• ITIL Foundations Certification
• ServiceNow Developer Certification(s)
Essential SkillsThe ideal candidate should possess the following essential skills:
- Conceptual skills
- Ability to articulate and document the desired business outcome
- Ability to remove ambiguity from requirements
- Service orientation with a focus on quality and customer satisfaction
- Unit and regression testing to strive for first time right deployments
- Troubleshooting and Diagnostics
- Communication skills (verbal and written)
Bachelor's degree or higher in Computer Science, Information Technology, or related field.
