
Global Client Support Specialist
2 weeks ago
Job Title: Global Client Support Specialist
">- The role of a Global Client Support Specialist involves providing support to clients across the globe, collaborating with internal teams without direct phone interaction.
- The primary responsibilities include managing client inquiries, complaints, and requests received via email, tickets, or internal systems.
- This position requires strong organizational skills and attention to detail to accurately process and document client information and transactions.
- The specialist is responsible for a variety of tasks such as data entry, order processing, account management, and resolving issues that do not require direct client contact.
- They are expected to collaborate with different departments, such as sales, finance, and logistics, to resolve complex issues and ensure client satisfaction.
- This role is crucial for maintaining efficient operations and providing seamless support behind the scenes for global clients.
Key Responsibilities:
- Client Inquiry Management: Manage client inquiries, complaints, and requests in a timely and effective manner.
- Collaboration: Collaborate with internal teams to resolve client issues and provide seamless support.
- Task Management: Perform data entry, order processing, account management, and issue resolution tasks efficiently.
Requirements:
- Organizational Skills: Possess strong organizational skills and attention to detail to manage multiple tasks and deadlines.
- Communication Skills: Effective communication skills to collaborate with internal teams and clients.
- Problem-Solving Skills: Strong problem-solving skills to resolve complex client issues.
Benefits:
- Professional Development: Opportunities for professional growth and development.
- Collaborative Environment: Work in a collaborative environment with diverse teams.
- Flexible Work Arrangements: Flexible work arrangements to balance work and personal life.
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