Global Travel Operations Lead

18 hours ago


Delhi, Delhi, India assistara Full time
Job Summary

We are seeking a highly experienced Global Travel Operations Lead to join our team at Assistara. The ideal candidate will have 5+ years of experience in travel operations, with a proven track record of managing daily operations, coordinating with cross-functional teams, and ensuring compliance with company policies.

About the Role

This is a full-time on-site role for the Global Travel Operations Lead located in Noida. As a key member of our team, you will be responsible for overseeing the scheduling and utilization of resources, handling customer inquiries, and identifying areas for process improvement.

Responsibilities
  • Manage daily travel operations, including coordinating with airlines, hotels, and other travel service providers.
  • Develop and implement processes to improve efficiency, reduce costs, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless execution of travel-related tasks.
  • Maintain up-to-date knowledge of domestic and international flight fares, as well as GDS systems (Galileo, Amadeus, Sabre, Apollo, Worldspan).
  • Provide exceptional customer service, handling customer inquiries and resolving issues promptly.
  • Work closely with sales teams to develop targeted marketing campaigns and promotions.
Requirements
  • 5+ years of experience in travel operations, preferably in a leadership role.
  • Proven track record of improving process efficiency, reducing costs, and enhancing customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Strong knowledge of GDS systems and domestic/international flight fares.
  • Ability to work in shifts, including night shifts, as per International Time zones.
Working Conditions

The Global Travel Operations Lead will be based in Noida, Sector 142, and will work in a fast-paced environment with frequent deadlines and shifting priorities. This role requires a self-motivated individual who can work independently and collaboratively as part of a team.



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