Product Experience Specialist

2 weeks ago

Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description

As a Customer Support Analyst, you will play a critical role in addressing customer issues, providing guidance on product usage, and collaborating with cross-functional teams to deliver exceptional customer experiences.

  • Troubleshoot customer issues and perform root cause analysis.
  • Guide and assist customers on product usage, ensuring seamless adoption.
  • Handle customer data import and export from production systems.
  • Ensure accurate and timely updates of customer data in production systems.
  • Process confidential data and information according to established guidelines.
  • Contribute to the development of product content for internal and external stakeholders.
  • Generate reports from single or multiple systems, providing valuable insights.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science from an accredited institution.
  • At least 3 years of experience in product customer support.
  • Excellent interpersonal and collaborative skills, with the ability to work effectively with diverse stakeholders.
  • An analytical mindset and inclination for problem-solving, with a keen eye for detail.
  • Strong written and verbal communication skills, with the ability to articulate complex ideas simply.
  • Strong customer relationship skills, including responsiveness, sensitivity, and diplomacy.
Benefits

We offer a competitive salary and comprehensive benefits package, as well as opportunities for continuous career growth and development. You will also have access to cutting-edge technologies and advanced cybersecurity practices, working in a dynamic and enjoyable environment that values innovation and excellence.

Others

While not required, experience working with cloud-based products, issue tracking software, and programming languages can be beneficial. If you are passionate about software engineering and ready to make a significant impact, we encourage you to apply.

  • Candidate Experience Specialist

    1 week ago

    Malappuram, Kerala, India beBeeCommunication Full time ₹ 22,000 - ₹ 28,00,000

    Job Role: Candidate Support SpecialistThe primary objective of this role is to deliver exceptional candidate experiences through proactive communication, meticulous documentation review, and empathetic issue resolution.As a key member of our team, you will play a vital role in ensuring that all candidate interactions are handled with professionalism,...

  • Unlock Your Potential as a Product Vision Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeProductivity Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Product Vision SpecialistAs a Product Vision Specialist, you will play a pivotal role in defining and prioritizing product requirements, fostering collaboration across teams for seamless delivery.Key responsibilities include:Collaborating with stakeholders to establish a clear product vision and strategyPrioritizing features and epics based on business value...

  • Product Innovation Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeInnovation Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title:Product Innovation SpecialistAbout the Role:This is an exciting opportunity for a motivated and experienced professional to design and develop innovative products based on market trends and competitive landscape.The ideal candidate will have strong technical knowledge of product development processes, and relevant technologies.You will lead the...

  • Digital Product Experience Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeDesigner Full time ₹ 8,00,000 - ₹ 12,00,000

    Design and Develop Exceptional User ExperiencesWe are seeking a skilled UI/UX Designer to create intuitive, visually appealing, and user-friendly designs for web and mobile applications.User Research & AnalysisConduct user research, interviews, and usability testing to gather valuable insights and inform design decisions.Our Design ProcessWireframing &...

  • Digital Product Development Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeVerification Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Profile:A highly skilled and experienced Design Verification Specialist is required to drive the development of high-quality digital products.Key Responsibilities:Conduct thorough regression testing and debug failures with minimal supervisionUtilize expertise in functional and code coverage analysisIndependently manage sub-module-level verification...

  • Senior Financial Accountant

    2 weeks ago

    Malappuram, Kerala, India beBeeAccountancy Full time ₹ 25,00,000 - ₹ 40,00,000

    Senior Financial Accountant - Product Control SpecialistWe are seeking a seasoned professional to join our team as a Senior Financial Accountant - Product Control Specialist. This key role drives end-to-end accounting, management reporting, and financial/tax reporting processes for a leading financial services group.Key Responsibilities:Owning P&L analysis,...

  • Senior Product Development Manager

    2 weeks ago

    Malappuram, Kerala, India beBeeProductManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Product Management Specialist Job DescriptionWe are seeking a skilled Product Management Specialist to join our team. This role involves working closely with stakeholders to define and communicate the product roadmap, prioritizing product features and initiatives that align with business objectives, gathering and integrating customer feedback into product...

  • Product Development Expert

    2 weeks ago

    Malappuram, Kerala, India beBeePolymer Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Opportunity:\We are seeking a Product Development Specialist to join our team. This role will be responsible for the development of polymer compounds and HFFR cable compounds.\

  • Digital Experience Designer

    2 weeks ago

    Malappuram, Kerala, India beBeeUserExperience Full time ₹ 10,00,000 - ₹ 25,00,000

    UX/UI Design Specialist RoleAbout this OpportunityOur organization is expanding its presence in India with a focus on sustainable development, advanced technologies, and digital innovation.About the PositionAs a UX/UI Designer, you will be responsible for creating user-friendly and visually appealing digital experiences that meet our business goals. From...

  • Product Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeProductConsultant Full time ₹ 9,00,000 - ₹ 12,00,000

    Product Consultant RoleWe are seeking a skilled Product Consultant to lead projects and teams in delivering exceptional customer experiences. In this role, you will be responsible for guiding clients through the implementation of our products, ensuring their thorough understanding of requirements. Demonstrate products to customers and perform on-site...