Product Experience Specialist

2 weeks ago

Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description

As a Customer Support Analyst, you will play a critical role in addressing customer issues, providing guidance on product usage, and collaborating with cross-functional teams to deliver exceptional customer experiences.

  • Troubleshoot customer issues and perform root cause analysis.
  • Guide and assist customers on product usage, ensuring seamless adoption.
  • Handle customer data import and export from production systems.
  • Ensure accurate and timely updates of customer data in production systems.
  • Process confidential data and information according to established guidelines.
  • Contribute to the development of product content for internal and external stakeholders.
  • Generate reports from single or multiple systems, providing valuable insights.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science from an accredited institution.
  • At least 3 years of experience in product customer support.
  • Excellent interpersonal and collaborative skills, with the ability to work effectively with diverse stakeholders.
  • An analytical mindset and inclination for problem-solving, with a keen eye for detail.
  • Strong written and verbal communication skills, with the ability to articulate complex ideas simply.
  • Strong customer relationship skills, including responsiveness, sensitivity, and diplomacy.
Benefits

We offer a competitive salary and comprehensive benefits package, as well as opportunities for continuous career growth and development. You will also have access to cutting-edge technologies and advanced cybersecurity practices, working in a dynamic and enjoyable environment that values innovation and excellence.

Others

While not required, experience working with cloud-based products, issue tracking software, and programming languages can be beneficial. If you are passionate about software engineering and ready to make a significant impact, we encourage you to apply.

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