Digital Communications
2 weeks ago
About the Role
We are seeking a highly skilled Digital Communications & Training Manager to join our team at Carrier Global Corporation.
The successful candidate will be responsible for owning and managing DT Organizational Change Management, Communications, including trainings for HVAC APAC DT organization in alignment with local/global teams.
Key Responsibilities
- Design and manage the HVAC APAC organizational change management in alignment with Carrier global standards.
- Assess all key changes (people, process & technology) standpoint for impact and cross-functional dependencies.
- Establish gate-keeping processes to minimize the impact from major changes.
- Work with stakeholders to understand their needs, analyses problems, and capture their requirements, and then working closely to support in execution of changes.
- Lead or participate in continuous improvement efforts; building expertise in creating, analyzing, and improving processes.
- Apply a structured methodology and lead change management activities to create a strategy to support adoption of the changes required by a project or initiative.
- Effective implementation of all the projects assigned and take complete ownership of the deliverables.
- Support communication efforts. Support the design, development, delivery, and management of communications.
- Assess the change impact. Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Define and measure success metrics and monitor change progress.
- Support change and release management at the organizational level.
- Support in adoption of Agile ways of working.
- Establish change and release management processes in alignment with agile methodologies.
- Execute and own talent development programs.
- Understand and analyze the training needs.
- Create training plans for development of HVAC APAC DT organization.
- Partner with Carrier global team to organize trainings and talent development programs for HVAC APAC.
Qualifications & Skills
- BA or BS degree in Computer Science or similar degree.
- Five (5) or more years experience in relevant field.
- A blend of business, IT, financial, and communication skills, capable of explaining IT concepts to business leaders and vice versa.
- Well-versed with key terms and concepts of change management.
- Ability to develop and understand reports in tools like Excel, Power BI, etc.
- Ability to summarize complex data into an easy-to-understand dashboards.
- Able to communicate with senior leadership teams.
- Experienced with Atlassian tools, such as Jira and Confluence.
- Support agile software development process and tools.
About Us
At Carrier Global Corporation, we are committed to creating solutions that matter for people and our planet for generations to come. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.
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