
Customer Service Representative
3 days ago
Job Role: Customer Service Representative
This role is responsible for providing customer service support via phone calls. The ideal candidate should have experience in RCM/DME and be able to assess and resolve inquiries, requests, and complaints.
Key Responsibilities:
- Resolve customer inquiries and issues via phone calls.
- Utilize sound judgment and make decisions within established procedures.
- Manage and update customer interactions daily.
- Meet key performance targets.
Requirements:
- Strong verbal and written communication skills.
- Ability to resolve customer queries in the first point of contact.
- Focus on delivering a positive customer experience.
- Should be professional, courteous, friendly, and empathetic.
- Good data entry & typing skills.
Preferred Qualifications:
- Graduation (any stream).
- 1-4 years of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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