Drive Customer Service Representative

4 hours ago

Sholinganallur, Tamil Nadu, India beBeeCustomer Full time US$ 43,200 - US$ 67,200

Job Description:

We are seeking a skilled customer service professional to join our team. This role involves providing exceptional support and collections via phone calls.

The ideal candidate will have experience in RCM/DME for at least one year.

Key responsibilities include handling outbound calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.

Additionally, you will manage inbound calls by working as part of a team, delivering a first-class, professional customer service using a range of communication methods to ensure that where possible, customer enquiries, payments, and complaints are resolved at the first point of contact.

The successful candidate will be responsible for assessing and resolving inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.

They will utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction is essential.

Additional responsibilities include managing and updating customer interactions daily, generated through workflows and queues, on an account-wise basis, achieving key and critical performance targets, and ensuring efficiency measures are met in accordance with performance targets and process guidelines.

Skills required include strong verbal and written communication skills, a neutral accent, and good adoption to US culture, ability to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, professionalism, courtesy, friendliness, and empathy, active listening skills, good data entry & typing skills, and ability to multitask.

The ideal candidate will also be capable of handling fast-paced, innovative, and constantly changing environments, and possess a willingness to contribute to process improvement ideas.

Formal education requirements include graduation from any stream, and international voice experience preferably in patient handling, provider/DME AR calling, for a minimum of 12-24 months.

Requirements:

  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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