Mac Support Specialist

6 days ago

Alwar, Rajasthan, India beBeeMacSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Mac Support Specialist Job Description

The role of a Mac Support Specialist is to provide top-notch technical assistance to users, ensuring seamless continuity in the IT environment. The ideal candidate will have a solid background in Mac and iOS systems, with expertise in troubleshooting hardware and software issues.

Main Responsibilities:

  • Investigate and resolve technical problems on Mac and iOS devices
  • Configure and set up Mac and iOS systems, including installing necessary client applications
  • Offer training sessions to users on various operating systems and applications
  • Maintain accurate records and documentation of support activities

Technical Requirements:

  • Proficiency in Mac and iOS systems, including OS and firmware updates
  • Familiarity with multiple operating systems, including Windows and Linux
  • Knowledge of ticketing tools and software patch management

Key Skills:

  • Excellent customer service skills
  • Strong analytical and problem-solving abilities
  • Ability to work effectively in a team environment

We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive compensation package

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