Cybersecurity Tech Support Specialist

2 days ago

Alwar, Rajasthan, India beBeeSupport Full time ₹ 20,00,000 - ₹ 30,00,000

Job Description

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We are seeking a highly skilled Tech Support Specialist to join our team. This is an exciting opportunity to work with our valued customers, providing technical support and resolving complex issues in a timely manner.

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Key Responsibilities:

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  • Provide technical support to customers via phone, email, and remote desktop connections">
  • Resolve customer complaints and concerns in a professional and courteous manner">
  • Collaborate with internal teams to resolve complex technical issues">
  • Document and track customer interactions and resolutions">
  • Participate in ongoing training and professional development to stay up-to-date on the latest technologies and industry trends">

Requirements:

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To be successful in this role, you will need:

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  • A strong background in technical support, preferably in the cybersecurity industry">
  • Excellent communication and interpersonal skills">
  • Ability to work in a fast-paced environment and prioritize multiple tasks">
  • Strong analytical and problem-solving skills">
  • Proficiency in Windows, Linux, and MAC OS">
  • Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products">
  • Ability to travel to customer sites as needed">

Benefits:

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As a member of our team, you will enjoy:

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  • A competitive salary and benefits package">
  • Opportunities for career growth and professional development">
  • A dynamic and supportive work environment">
  • Flexible working hours and remote work options">
  • Access to ongoing training and education programs">

About Us

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We are a leading provider of cybersecurity solutions, dedicated to protecting our customers' digital assets and preventing cyber threats. Our team is passionate about delivering exceptional service and support to our customers, and we are committed to helping them achieve their goals.

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