Technical Specialist

4 weeks ago

Mumbai, Maharashtra, India NTT Full time
Key Responsibilities:

As a Technical Specialist at NTT DATA, you will be responsible for ensuring that assigned infrastructure at the client site is configured, installed, tested, and operational. This includes performing necessary checks, applying monitoring tools, and responding to alerts. You will also identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail. Additionally, you will assist in analyzing, assigning, and escalating support calls, and investigate third-line support calls assigned and identify the root cause of incidents and problems. You will report and escalate issues to 3rd party vendors if necessary, and provide continuous feedback to clients and affected parties. You will also update all systems and/or portals as prescribed by the company. Furthermore, you will proactively identify opportunities for work optimization, including opportunities for automation of work, and coach L2 teams for advance technical troubleshooting and behavioral skills. You may also manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed-upon requirements and timelines. You may also work on implementing and delivering Disaster Recovery functions and tests.

Knowledge and Attributes:

To be successful in this role, you will need to have the ability to communicate and work across different cultures and social groups. You will also need to be able to plan activities and projects well in advance, and take into account possible changing circumstances. You will need to maintain a positive outlook at work, and be able to work well in a pressurized environment. You will also need to be able to work hard and put in longer hours when necessary. Additionally, you will need to be able to apply active listening techniques, such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. You will also need to be able to adapt to changing circumstances, and place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

You will need to have a Bachelor's degree or equivalent qualification in IT/Computing, or demonstrated equivalent work experience. You will also need to have certifications relevant to the services provided, which carry additional weightage on a candidate's qualification for the role. Relevant certifications include, but are not limited to, CCNP or equivalent certification, CCNP in Security or PCNSE certification, or Firewall Vendor-related certification, along with advance technical certification like CCIE, CISSP, VMware Certified Professional: Data Centre Virtualization, VMware Certified Specialist – Cloud Provider, VMware Site Recovery Manager: Install, Configure, Manage, Microsoft Certified: Azure Architect Expert, AWS Certified: Solutions Architect Associate, Veeam Certified Engineer (VMCE), Rubrik Certified Systems Administrator, Zerto, pure, vxrail, Google Cloud Platform (gcp), Oracle Cloud Infrastructure (oci), SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4, SAP Technology Consultant, SAP Certified Technology Associate - SAP HANA 2.0, Oracle Cloud Infrastructure Architect Professional, IBM Certified System Administrator - WebSphere Application Server Network.

Required Experience:

You will need to have seasoned Managed Services experience handling complex cross-technology infrastructure, seasoned experience required in Engineering function within a medium to large ICT organization, seasoned working knowledge of ITIL processes, and seasoned experience working with vendors and/or 3rd parties.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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