Network Infrastructure Specialist
2 weeks ago
Job Overview
At NTT DATA, we are seeking a skilled Network Engineer II to join our team. As a Network Engineer II, you will be responsible for providing managed services to clients, ensuring the operational integrity of their IT infrastructure and systems. This role involves proactively monitoring, identifying, investigating, and resolving technical incidents and problems, and restoring service to clients.
Key Responsibilities
- Incident Management
- Review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
- Focus on second-line support for incidents and requests with a medium level of complexity
- Infrastructure Management
- Proactively review and manage client IT infrastructure and systems
- Identify and resolve technical issues and problems
- Collaboration and Communication
- Work closely with cross-functional teams to resolve technical issues and improve processes
- Communicate effectively with clients and stakeholders to ensure timely resolution and high-quality service delivery
Requirements
- Technical Skills
- Experience with routing/switching (Cisco/Arista), Wi-Fi (Cisco/Arista), firewalls (Palo Alto/Cisco), VPN technology, MPLS technology, and internet technology
- Understanding of cloud network technology (Azure & AWS)
- Soft Skills
- Strong problem-solving aptitude
- Excellent communication and documentation skills
- Ability to review logs and provide updates
- Experience in remotely managing incidents
What NTT DATA Offers
We are a global leader in digital and AI infrastructure, committed to helping clients innovate, optimize, and transform for long-term success. Join our team and be part of a dynamic and inclusive environment that values diversity and collaboration.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. Apply today and accelerate your career with us.
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