
Azure Customer Support Specialist
1 week ago
Job Opportunity:
We are seeking a skilled professional to provide business-critical support to Azure customers worldwide through various support channels. This role requires strong communication skills, problem-solving abilities, and collaboration with cross-functional teams.
About the Role:
- Deliver high-quality customer support via phone, email, or chat.
- Collaborate with technical teams to resolve complex issues.
- Develop knowledge of commerce platform concepts, including online services, Order to Cash operations, and billing systems.
- Stay up-to-date with new technologies and features.
Key Responsibilities:
- Provide prompt and effective customer communication to gather information quickly.
- Explain customer responsibilities in resolving issues.
- Communicate next steps and status to inspire confidence.
- Demonstrate troubleshooting skills and collaborate with cross-functional teams.
Technical Requirements:
- Understanding of commerce platform concepts, including online services, Order to Cash operations, and general billing systems.
- Strong technical aptitude and ability to develop knowledge of the Azure Platform and architecture.
- Online account/login troubleshooting skills.
- Exploratory learning skills and ability to stay current with new technologies.
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