
Bespoke Operations Executive
1 week ago
The primary objective is to lead a team in delivering exceptional customer experiences across bespoke services, driving sales growth, fostering client relationships and coordinating with production and operations teams.
This role requires a strong track record of leadership experience within premium/luxury retail environments, particularly in menswear. Excellent communication, leadership and customer service skills are essential.
Familiarity with custom clothing processes would be beneficial.
- Oversee daily store operations and team performance management
- Deliver outstanding sales through effective client consultations and upselling strategies
- Guide the measurement, styling and order process for made-to-measure garments
- Ensure seamless coordination with production and quality control teams
- Maintain high visual merchandising standards, inventory levels, hygiene and brand compliance
- Provide exceptional customer service to discerning clients and handle after-sales support
- Generate comprehensive reports on store performance, targets, appointments and revenue metrics
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