US Mortgage Banking Manager
3 days ago
About Us
Moder, formerly known as Archwell Operations, is part of Archwell Holdings founded in 2017. We are a technology-forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries.
We specialize in end-to-end component-based outsourcing solutions, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.
Our Mission
We strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.
Job Overview
We're looking for exceptional candidates to join our team as a Manager of Operations. This role will be responsible for managing processes in servicing within the rapidly evolving US Mortgage Banking industry.
The ideal candidate will have a proven track record in operations, leveraging their industry knowledge, exceptional communication skills, and ability to expand market presence and revenue growth.
Key Responsibilities
- Team Management: Supervising and managing a team of agents, team leaders, and assistant managers, including their performance, productivity, and adherence to business regulations and procedures.
- Work Allocation: Assigning tasks, projects, and client assignments based on each team member's skill set and workload capabilities.
- Maintaining Quality Standards: Conducting frequent quality audits to identify improvement areas and provide feedback to Team leaders and agents.
- Establishing Quality Control Processes: Monitoring data integrity, system performance, and overall project success.
- Collaboration: Working with key stakeholders across departments to gather requirements, communicate project updates, and address concerns throughout the transition process.
- Change Management: Developing and implementing change management strategies.
- Training and Support: Coordinating training sessions and providing ongoing support to the functional team to facilitate a successful transition.
- Budget and Resource Management: Managing project budgets and allocating resources efficiently to achieve project goals within financial constraints.
- Detailed Documentation: Maintaining detailed documentation of process, milestones, and outcomes. Regular reporting to leadership and project stakeholders.
- Process Optimization: Identifying opportunities for process optimization and system enhancements, driving ongoing improvements in efficiency and effectiveness.
- Audit Preparation: Preparing and reviewing documents for internal and external audits.
- SLA Management: Ensuring all processes and deadlines for service level agreements are met.
- Presentation Development: Preparing presentations and materials for client and prospective client meetings.
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