NOC Specialist

1 week ago


Chennai, Tamil Nadu, India beBeeNoc Full time ₹ 24,00,000 - ₹ 2,59,20,000
Job Description

The NOC Lead is a pivotal role that requires 24/7 dedication to ensuring the smooth operation of Karix Infrastructure services.

This individual will be responsible for monitoring platforms and taking corrective actions, as well as opening bridge calls for critical incidents and triaging issues.

  • Responsible for monitoring platforms/alerts through tools and taking corrective actions.
  • Open bridge call for all critical/major incidents.
  • Triage the incidents.
  • Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc.
  • Responsible for the performance of RCAs- Platform & Services.
  • Responsible for the CCM Management.
  • Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Publish platform-wise health dashboard.
  • Monitor & publish customer KPIs
  • Alert optimizations & tools configuration.
  • Responsible for Continuous improvements of the Process.
  • Adherence to SLAs and Tickets closure within SLA.
  • Documentation/SOPs building.
  • Logging your work.

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