IT Infrastructure Technical Specialist

1 day ago

Bangalore Virtual, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
IT Support Associate II

The role of an IT Support Associate II involves providing effective and efficient 24/7 IT support to various stakeholders. This position requires excellent communication skills, with the ability to clearly and concisely communicate with internal customers.

Key Responsibilities:
  • Adhere to standard operating procedures (SOPs) to maintain consistency and efficiency in daily operations.
  • Provide troubleshooting support for end-user devices, including desktops, laptops, printers, and scanners.
  • Utilize knowledge of IT troubleshooting on Windows and Linux operating systems.
  • Work flexible shifts and provide real-time customer experience in a dynamic environment.
  • Meet targets for Response and Resolution SLA, CSAT, and effectively manage incidents.
Requirements:
  • At least 1 year of experience in corporate settings supporting Windows, Mac, or Linux operating systems.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Knowledge of maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • Hold relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
  • Proven experience in high-pressure environments with exceptional customer service skills.

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