Senior Salesforce Solutions Architect

4 days ago

Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 2,12,50,000 - ₹ 2,75,00,000
Job Overview

Drive Salesforce Excellence:

We seek an experienced Salesforce Delivery/Program/Product Manager to orchestrate successful delivery, optimization, and enhancement of Salesforce-based solutions.

  • Service Delivery Mastery:
    • Oversee end-to-end delivery of Salesforce solutions ensuring quality, timeliness, and client satisfaction.
    • Manage SLAs and KPIs across Salesforce projects, providing clear metrics and progress reports.
    • Act as the primary point of contact for client escalations and service improvement initiatives.
    • Ensure seamless operations and support, optimizing incident management and problem resolution processes.
    • Collaborate with cross-functional teams to drive operational excellence and streamline service delivery processes.
  • Product Visionary:
    • Define and manage the product vision, roadmap, and feature prioritization for Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
    • Conduct stakeholder analysis, gather requirements, and translate into actionable user stories and feature backlogs.
    • Partner with developers, architects, and QA teams to ensure on-time delivery of scalable solutions.
    • Continuously assess platform performance, drive product enhancements, and ensure end-user adoption through training and documentation.
    • Leverage analytics to measure product success and identify growth opportunities.
  • Program Strategist:
    • Manage Salesforce programs involving multiple interconnected projects and initiatives.
    • Define program goals, scope, schedules, and resource allocation in line with organizational priorities.
    • Develop governance frameworks, ensuring cross-team alignment, risk mitigation, and consistent delivery standards.
    • Serve as a thought leader, ensuring Salesforce best practices and scalable architecture are incorporated.
    • Track program progress and communicate status updates, roadblocks, and successes to leadership.

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