Highly Skilled Servicedesk Professional Wanted

2 days ago

Bengaluru, Karnataka, India beBeeServicedesk Full time ₹ 17,45,000 - ₹ 22,10,000
Key Player in Our Team

We are seeking a highly skilled and experienced Servicedesk Professional to join our dynamic team. This role offers an exceptional opportunity for career growth and development in a globally successful organization.



About the Role
  • The primary point of contact for customers and internal stakeholders, handling reports, requests, and issues via calls, emails, monitoring tools, and self-service channels.
  • Lead major incidents, ensuring swift resolution and minimal business impact.
  • Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams.
  • Document incident timelines, root causes, and actions taken during and after incidents.
  • Communicate incident updates to stakeholders through structured communication channels.


Required Skills and Qualifications
  • A minimum of 4+ years of experience in a 24/7 Servicedesk environment with application support expertise.
  • Hands-on experience with monitoring tickets and critical incident management.
  • Awareness of all ITIL processes (Incident, Change, Service Request Management, Problem Management).
  • Ability to work in a dynamic high-pressure environment managing multiple aspects simultaneously.
  • Experience with ticketing tools like ServiceNow.


Preferred Qualifications
  • ITIL V4 foundation knowledge and certification.
  • Servicedesk background and experience.
  • Familiarity with networking, monitoring, Windows administration, and technologies like Cloud (Azure/AWS), Database, SQL, and scripting.

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