Technical Support Specialist

1 week ago


Pune, Maharashtra, India Fiserv Full time

Fiserv seeks a skilled Technical Support Specialist to join our team. As a key member of our Client Services group, you will be responsible for delivering exceptional support to our clients.

Responsibilities:



  • Provide timely and effective support to clients via phone, email, and chat
  • Investigate and resolve technical issues related to our applications and services
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain technical documentation to support client support


Requirements:



  • 3+ years of experience in technical support or a related field
  • Strong knowledge of ITIL and technical support principles
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively


Preferred Qualifications:



  • Experience with Fiserv products and services
  • Knowledge of Splunk, Dynatrace, and ControlM
  • Qualification in Information Technology or Computer Science


About Fiserv:


Fiserv is a global leader in payments and financial technology with over 40,000 associates serving clients in over 100 countries. We are committed to innovation, excellence, and delivering exceptional value to our clients.



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